how to cancel regus membership

Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. If processed correctly online, we would not be able to ignore your requests. On this page, you can first browse which airport lounges are available through this partnership. This could be due to your account details needing to be updated. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Paid for parking online and have now received parking ticket from private company. Assistant Global Customer Service at Regus. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. 2.3. We can assure you that our teams are always happy to help. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. thank you. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I had expected to be required to pay for 3 months through 2/28/22. French has been your invoice and communication language since day one but Ive just updated it to English for you. Fully equipped spaces for gatherings of any size. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Call us Buy now With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Let me assure you that we most certainly do not hate our customers. This will surely increase the credibility of your complaint. Thank you for your consideration. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Setting up an automated payment is straight forward and can be done through the online portal. Michelle Spire One such way weve used before, is going through the Gourmet Society x DragonPass portal. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Your email address will not be published. I contacted Regus immediately to explain the situation and cancel my service. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. All of our services and costs are detailed in the agreement you signed. I refused to pay for a service that their system just added to my account until this issue was resolved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As far as the payment is concerned, it has been made in full. From,Hedy GreeneAp. You have not been charged fees for no reason, you have been charged correctly. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. This will ensure the agreement ends at the end of the agreed term and will not renew further. The part that upsets me, is that we signed a contract for what we were to pay. Its an automated process. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Open the Amazon Prime cancellation page. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Best regards, In conclusion, careful when u sign with regus. CONSUMER BEWARE! Once a class has ended, no changes can be made . A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. We have checked and cannot find any payment details set up in your account. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would not recommend thia company. Search for participating airport lounges and eateries here . %PDF-1.6 % In the next paragraph, you should ask the authority for confirmation of cancellation. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Hi Dr. Carrie Jaffe, thank you for getting in touch. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). We appreciate your business. Try ipostal1. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. They are scammers, and incredibly dishonest. Access our extensive global network of business lounges, coworking areas, or office spaces. Read Customer Service Reviews of www.regus.co.uk - Trustpilot It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. please give me my refund. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? And if you don't pay up they'll try to ruin your credit. We apologise if for any reason you didnt receive these reminders. Account Number: [protected] You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. They are real scum bags. Absolutely unacceptable behavior. It won't go in any direction! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. If your home club is closed, please contact our member services department. What actually are you reasons? Regus Online Account It was a nice experience to be able to associate with the Church for so long. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Thanks for your services, we will make sure we don't recommend you and take our business else where. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Regus are not transparent with their pricing. Has anyone successfully gotten out of a lease with regus? They would not remove the items that I didn't want. No refund/credit if less than 5 days. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. You can reach out to them by raising a query via the online account (help section). Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Regus Won't Let Me Cancel | FairShake Complaints Library Kind regards, Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Its nonsense in most cases and one should be able to continue with an office space. Some of the staff that work the front offices are nice but the good ones leave quickly. I await their reply. Thank you again for taking the time to provide feedback. You can call, but they don't know what's going on and have little to no authority to fix the issue. Create an account to follow your favorite communities and start taking part in conversations. Note- they are similar to Spirit Airlines. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Without further options, I contacted my credit card company and they put a stop on the payment. Press J to jump to the feed. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Michelle Spire Yes, we do get it back, however for a small business this is substantial amount. Hi Vladyslav, We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Copyright 2023 Community Evangelical Church. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Meeting Room Rental | Conference Rooms For Rent - Regus Then get in touch with our team to make your next move. If you were to take direct space or a sublease you would also see these fees in your rent annually. Melaleuca: The Wellness Company Our invoices are payable no later than on the 15th day of the month. Otherwise why would so many victims protest about this company? It then states that you must provide this written notice at least three months before that end date. I have a Regus lease and have been trying to cancel the agreement for the past two months. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! There are lots of better places out there which are cheaper and better, Hi, I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus Luton have a very devious way to prevent full deposit return. Your days must be used within the month they are allocated. i want to cancel they said i cannot. And again, there is simply no legitimate reason for this. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. She at least implied that Hannah`s use of the printer was a nuisance. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Pricing and eligibility depends on the lounge operator. Thanks for the heads up on this. I would like to request you to cancel my membership with you kindly. Where appropriate, well also take steps to prevent the situation from happening again. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Does your user agreement specify proper reasons to cancel? Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. The quality of Regus office space is good and available services/appliances were reliable. Cancel Your Regus Contract - Typeform Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. I have had no regrets having my office here and am committed to staying with them. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Services are billed automatically depending on the customers preference. You will not be able to engage with anyone capable of resolving dispute or concerns. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. My expressed intention was to rent space for 1 month and for a quoted price of $650. The process is anything but"efficient, ""simple, "or even clear. Today I haven't visited a Regus office in over two years yet the bills keep coming. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. It is just because of the nature of my job. We may have received incorrect data. 25% off. If you don't request the refund, they keep it. Is that price point per person? DO NOT TRUST THESE FRAUDSTERS I would recommend that anyone considering using this company to think again! Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Submit a complaint and get your issue resolved. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2.3.2. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. I would love to help further but havent been able to identify your account. However they denied my request, insisting that I had to pay for another month of service. Any service that you do not require can be opted out through your online account. The additional increase in your monthly fee is due to the annual indexation. Coworking - Spaces Why have me sign a contract if you aren't going to keep your word? DO NOT TRUST THESE FRAUDSTERS! So, I would like to request you to cancel my membership with you kindly. As far as the payment is concerned, it has been made in full. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Please email me at Lorraine.brule@regus.com with your company name and details. I havent been able to identify your account. Customer service left me on hold until the company closed then hung up the phone. Our team is ready to answer your questions. Your satisfaction is very important. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Save my name, email, and website in this browser for the next time I comment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. its auto renewed. You have been with us for several years and already experienced renewals. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. For a company as big as Regus to not have a complaints procedure this is appalling. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. {Address} Fancy a bit of a hack for lounge access? Questions and answers about starting, owning, and growing a small business only. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Make it brief, not elaborate. Today Sandra replied to my messages on both message boards and via email. We have tried to explain how our agreements work. How did you work around that? How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow Troubleshooting common issues with Solstice Conference. Were sorry you had this experience and would love to help. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Offer expires 08/31/2014. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. He shares his travels under, The dragonpass offer from Regis is still valid. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Case reference number: C-6953809-Z0V3 Wow, Hi Jane, Give your team a place to focus, thrive, and grow, while we take care of all the details. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Coffee/Tea - $35 per month Restoration Fee - $290 ($3.50 per square foot) I cannot wait to advise every person that I can against engaging with this organization. This is to inform you that, unfortunately, I would have to cancel my membership with your club. We have a team of specialists available 24/7 to help you find the best solution for your business. Global Customer Service at Spaces. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Don't be fooled by that. Professional rooms for your next training session, interview, or pitch, wherever you need it. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Regus appears unwilling to make these same accommodations. This is held for seven days only as a fraud-prevention measure. Just terrible management at Regus. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available.