ticketek marketplace refund

Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Where documents can be replaced in advance of theBookingor on the day. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. chevron_left, Availability & type of seating will vary & is set by the venue. Safe, Fast and Verified Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. If enough people do it they'll be investigated. Lost a baby recently? A copy of the notice of failure or disruption of the public transport. Safe, Fast and Verified They haven't responded to my emails! Refunds & Exchanges Follow New articles New articles and comments. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! If there is a financial failure of any Transport provider. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Why even have the option of refundable tickets for an extra charge if I cant refund them? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. As it got closer to Christmas I started to worry, as they were to be presents. There is no phone number, only an email which does not get answered. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I got tickets to a concert from ticketek that got cancelled of covid. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? What the hell is that? What will a Marketplace ticket look like? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. They stole my money too. :(, tails, they sent an email saying they has processed the refund. Change My Location Ticketek Australia Reviews | Read Customer Service Reviews of premier Many of us haven't booked on line since COVID started, The site is worse than I remember. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Where You have not been physically examined by aDoctor prior to the date of the Booking. Then I looked on Trustpilot at their reviews and really started to worry! NEVER NEVER again. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Simply do not try to contact them in any way shape or form.Worst customer service. Doors Open: 5:00pm Fuck that, what a joke of an optional extra. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sell tickets directly from your Ticketek Account. Abusive partner? Sell Ticketek tickets | Tixel https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Finally got an answer from them when I contacted fair trading to help. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. The call centre shut the phone to the customer's face.. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Adverse weather with no Government Agency warnings not to travel. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If you've forgotten your account details, never fear we also . Website doesn't work. ?DO NOT BUY TICKETS FROM TICKETEK! Why are there multiple listings for the same event at different prices? We/Us/Our We are the Booking agent with whom You made the Booking. Safe, Fast and Verified This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Any translation of this document from English is for assistance and information only. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. How did this happen? In event of a Refund Application the English language version shall be the basis of settlement. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. How insensitive is that. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Ticketek takes the issue of scalping seriously. Any temporary relocation for work must be for a period of at least 3 months. Ticketek Australia you're a pathetic poor excuse for a company. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Ticketek is selling for the following venues only. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I can not believe in this day and age HOW BAD this company is. Was given tickets for Ed Sheeran concert as a gift. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. 2023 Trustpilot, Inc. All rights reserved. I find the app difficult to navigate. They do but its retarded. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. means the unforeseen change of the date of an examination that. , please contact the Customer Service team directly for further advice about your Refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Scalping 18. I received an error message after purchasing tickets. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. What should I do? Immediate household persons living together at the same permanent address. What is the Ticketek Marketplace Terms and Conditions for? The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. No way to recover tickets. There is no phone number, only an email which does not get answered. Do I need any special hardware or software for print at home tickets? What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Attendance at business meetings and business travel. i spent 2 hours online and still didn't manage to secure tickets. I have now been trying for a refund for 6 months. Sell tickets directly from your Ticketek Account. Instead I was sent the PDF email after the show. Tixel is a safe ticket marketplace to trade tickets from Ticketek. If could give a minus 10 score I would. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. RP ENG EXTENDED - Refundable To read more about Covid-19 please visit our dedicated page here. Anyone can write a Trustpilot review. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Requesting a Refund. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. No way to recover tickets. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. We may consider other Emergency Circumstances at our discretion. They agreed I shoudl get a refund, then asked for my account details for the refund. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Automatic Refunds means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Secure Accounts Widget There is not one good review about this dodgy company. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I A copy of the travel warning from the Government Agency. I will NEVER buy tickets from this company again! Confirmation that the document cannot be replaced in time for the Booking. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Forcing people to own smart phones is not giving people choice and freedom. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Press J to jump to the feed. Years ago I did a few days temping at Tiketek. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Here are 8 tips for writing great reviews. Conditions that are unpredictable and the event is more than two months in the future. Ticketek Marketplace We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) To apply for a Refund simply click on the link in your booking confirmation email, or click here. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Absolutely appealing customer service!!!!! Create an account to follow your favorite communities and start taking part in conversations. Why should I buy from Ticketek Marketplace? I sent a message via the website and got the pdfs a day or so later. is cancelled or postponed by the provider. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Can I purchase multiple orders in one transaction? Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. We use dedicated people and clever technology to safeguard our platform. means an unforeseen circumstance completely outside. Any vehicle You plan to use during the Booking. A police report or crime number to confirm the theft(Self-declaration not accepted). Once got a response to an email because I didnt purchase the ticket wont gi. Buy guaranteed tickets for sold out events at a fair price. We also ensure all reviews are published without moderation. Poor service really. Where a Ticket is offered for sale, sold or Immediate household persons living together at the same permanent address. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Why is this company even allowed to operate?????? Almost 90 days and still waiting for my refund back. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. means a requirement to move address imposed on. Where You have not been physically examined by a Doctor prior to the date of the Booking. Attendance at business meetings and business travel. Are there any age restrictions enforced on my event? means an unforeseen circumstance completely outside. They rapidly charged my credit card, then didn't provide the tickets. Safe, Fast and Verified I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Hands down. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I just resold a ticketek ticket on Tixel. Abhorrently bad process for handling refunds and rescheduling due to illness. Hopeless website. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! What can I do if my tickets are lost, damaged or stolen? Send them an inquiry many times and they are not answering! This is such scummy conduct. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Confirmation of failure or disruption of the public transport. I recognise the terms of service were available, but nobody reads those. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. I tried calling, emailing before the show, had I had a response we would have made the show. Stick to Ticketmaster. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. In event of a Refund Application the English language version shall be the basis of settlement. Any temporary relocation for work must be for a period of at least 3 months. But the thing is, they didn't. Sell tickets directly from your Ticketek Account. The phone message also contradicts itself. Fire A report from the fire service and/or police. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Ticketek wastes YOUR TIME like it doesn't matter. Presented by: The customer service was super helpful and I got the ticket value back and it sold super quickly. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. What a disgrace!! Don't EVER buy for a friend, NIGHTMARE. I will never purchase anything with you again. So sorry. Any reason for refund must not be foreseeable at the time. Times are approx. It goes against our guidelines to offer incentives for reviews. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Ticketmaster Resale | ProductReview.com.au Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Emergency Services Police, Fire and Rescue Service or other Emergency Services. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Press question mark to learn the rest of the keyboard shortcuts. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Inspite of giving all the details, continuous email stating - send it in new format or send more information. You may also wish to resell your tickets if you cannot use them. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Safe, Fast and Verified Are Refundable tickets offered on Gift Voucher sales? ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. The only reason people buy tickets from Ticketek is they have no other choice. Cool, just upload a goddamn police report. I haven't received my order confirmation email. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Maisie Peters: 7:00 7:45pm So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. This is not an insurance policy. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Wife tested positive on 13th. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. A doctor cannot be You or a member of Your family. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Ticketek routinely mismanages ticket processing which should be simple. Where You are the business owner or registered Director, or a member of Your family is. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Further details in the disclaimer. If there is a financial failure of any Transport provider. I was certainly given the runaround by others who I had dealt with. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Where the examination is being provided by a commercial business (not by an educational board). I want an refund, yet there is no way I can get it. Its a disgrace. New comments cannot be posted and votes cannot be cast. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I have been linked to your site from Ticketek.co.nz. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do.