marta mobility customer service

MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Riders' Advisory Council; . Accessible Services - MARTA MARTA Transit; Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. How do I use my Reduced Fare Breeze Card? Atlanta, GA 30303, MARTA Headquarters Building PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 404-848-5826. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Please complete the Click this link[ When a return trip is needed, indicate the desired pick-up or drop-off time. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. The goal: make life simpler for all our employees. Accessible Services - MARTA If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. https://pass.itsmarta.com/Account/Login. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. to request that an application be mailed or emailed to you. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. MARTA Customer Experience. 2. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Mobility Fares. Also, only you are allowed to use your Reduced Fare Breeze Card. Five Points Lost and Found Office is temporarily closed. Operators are not permitted to handle service animals. Mobility Fares - MARTA The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Customers are required to secure their packages at their seats, as storage space on the bus is limited. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Is a shared ride, advanced reservation mode of public transportation. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. 3. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Disruptive, harassing, or threatening behavior is prohibited. MARTA Police (Emergency) 404-848-4911. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Accessible Services - MARTA If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA Police (Non-Emergency) 404-848-4900. Call 404-848-5000 and start your Balance Protection. Employee Portal - Metropolitan Atlanta Rapid Transit Authority Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. The customer may write a letter requesting an appeal to: Customer Service. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. The assigned Mobility Bus is scheduled to arrive during this time. Parking Availability; Parking Fees; Key Parking Status; More. Lost Item Inquiry Formfor lost items. 2424 Piedmont Rd, NE 30 Alabama St., SW The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Click hereto learn about MARTA's Travel Training Program. Appeals must be received within sixty days (60) of receipt of the denial letter. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Partnership Program. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation . A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers must make all changes prior to the date of travel. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA . Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Mobility Fares. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. The application allows for the following online: In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. TDD or FIRS: 1-800-877-8339 MARTA Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Police (Non-Emergency) 404-848-4900. Service - MARTA Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Door-to-Door service is available to customers who require such assistance. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Regular Breeze Cards are not accepted for Mobility certified customers. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. About MARTA. that the online Mobility application is currently unavailable. . The lift can only be occupied by one person at a time. MARTA Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Benefits and job security are a plus also. A MARTA Mobility Service Agent will explain the service and/or mail an application. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA Police (Non-Emergency) 404-848-4900. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. This category is not required once a transit system is 100% accessible. MARTA A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Service cannot be provided earlier, later or on days when regular MARTA service is not available. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Inconvenience in using the fixed route system is not a basis for eligibility. Marta Mobility 2010-2023 - signNow . MARTA is diligently working to fill these positions as soon as possible and we have. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. This includes following or stalking passengers or employees. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). MARTA Transit; MARTA Service; Facebook; Instagram; The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Exact addresses of both the origin and destination. Assistance for TDD Users: (202) 366-0153. Please make sure all personal items are safely secured and out of the way of other customers. 2. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. 2424 Piedmont Road, NE If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Visit our Conditional eligibility (some trips). Mobility Fares - MARTA A CCR will return the call and complete the reservation. MARTA Police (Emergency) 404-848-4911. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Customers with schedules that require frequent changes are not eligible for subscription service. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). 2424 Piedmont Road, NE The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Reduced Fare Office OR (Forsyth Street Side) 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Applicants should indicate whether they will travel with a PCA during the application process. However, a replacement fee will be charged for each lost or stolen card. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Customer zip code, which is the password to access the automated system. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services.

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