staysure customer service

.wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Kind regardsSophie. var STYLE_PREFIX = 'wsite'; . https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Despicable service from dishonourable people. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. .galleryCaptionInnerText {} Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Northampton, NN4 7YB. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Don't Pay out on Holiday cancellation due to Death of Parent. Do you agree with Staysure Travel Insurance's 4-star rating? {"hasCustomMembership":true,"hasCustomMinicart":true} .wsite-image div, .wsite-caption {font-size:18px !important;} I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. We are investigating your comments and will contact you shortly. Here are 8 tips for writing great reviews. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. . Warm regards,Vicki. Dear David Clark,Thank you for your 5 star review. ERGO Seguros de Viaje We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Do you agree with Staysure Travel Insurance's 4-star rating? Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. } Dear WAMM71,Thank you for your 5 star review. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. I applied online. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. HR Director. Have a fantastic holiday. - Saturday: 9am - 5:30pm However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure take all feedback relating to our products and services seriously. 2 Staysure Customer Service interview questions and 2 interview reviews. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Have a fantastic holiday. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) No support from customer service managers. The team leaders judged me not being in without any understanding. In the end left the company with 66 pay in a cost of living crisis with child. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Tuesday 27 December: 9am 5pm Saturday: 9am 5:30pm I dont know what Id have done without them. policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. } I also contacted the help line and was sent a link to help me create an account but this still did not work. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB But your website/automation are pretty poor, so only 3 stars. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Average Interview. The HR Team. "560799075470977588", Have a fantastic holiday. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} I would like to reassure you that Staysure take all feedback about our products and services very seriously. {"navigation\/item":"

\n Unhappy with your Staysure experience? Thank you. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Wed like to hear from you. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The advisor was very helpful and explained the various options available. My dads body was left in the hotel room for over 24 hours. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 font-family: "Open Sans" !important; Search job titles. .blog-header h2 a {} Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Monday 26 December: Closed .wslide-caption-text {} Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Thank you for your feedback. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. achieve performance targets across their product portfolio. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. I will only use them in the future. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We use dedicated people and clever technology to safeguard our platform. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. .wslide-caption-text {} Filter. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. var initEvt = document.createEvent('Event'); Are you a company? On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Simply go to the My Insurance section and choose which policy youd like to email to yourself. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Your product is good, and well rated by others, so I gave you 3 stars. your insurance policy. The HR Team. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Date of experience: March 13, 2016 Team leader will tell you they will call customer back 3 working days later. It goes against our guidelines to offer incentives for reviews. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Also I was told inaccurate information about my first request. Get in touch with us if youd like to make multiple changes to your policy. Staysure 7 Nov 2022 - Remote Customer Service Representative . You never know if the training team/management are telling you the truth or lying to you. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Have a fantastic holiday. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Jo Phelps Have a fantastic holiday. A very unfair company. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. ) (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. We were devastated as grandchildren had been couting the days down. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. A good clear line, too, with no annoying background noise! a:visited, Thursday 29 December: 8:30am 8pm Also, for some of our insurers we may receive a profit share payment if they By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Weve helped millions of people find a resolution. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. They have made a bad situations 10 times worse. .blog-header h2 a {} Not everything they do makes sense. Your agent was fine, but your system baffles me. We are remunerated by commission for the arrangement, service and renewal of .wsite-phone {} 'active', Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. _W.storeCurrency = "GBP"; office: Av. text-decoration: none !important; Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. The operative on the phone was superb and I thank her for guiding me so expertly through the process. The initial purchase was fine. Verify your email to use filters. Staysure is a trading name of TICORP Limited. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. These can take up to 7 working days to get to you. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Here are 8 tips for writing great reviews. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Outright being lied to didnt help either. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Companies can ask for reviews via automatic invitations. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. width: 100% !important; I always use Staysure for holiday insurance. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Warm regards,Ross, I have had holiday insurance with you for a couple of years. com_currentSite = "952359298347476581"; While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. #wsite-content h2.wsite-product-title {} We are working with industry leaders, regulators and government to make your voice heard and improve customer service. What a get-out-of-jail clause that is! They are not authored by Glassdoor. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. 11 Staysure reviews. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Was put on a call back BUT this never happened. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Most of the time the customers were great and easy to get along with. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Was this review helpful? .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Team leaders are always on hand if needed. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Greatest accomplishments. The process took 1 week. If you need to cancel your policy please click here. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy.

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