Your cars are not safe! 2023 Trustpilot A/S. Poor customer service and conflicting information provided by staff! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. And update your website!!!! They definitely must have known about the closure. typical!!!! It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The Stockton site seems to be run on a shoestring. I'm now in the process of seeking legal advice and so far it's looking positive. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Top gym with great facilities and friendly staff that are always willing to provide support and advice. kept it quiet from staff aswell ! Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I paid for a year membership and at that point had several months left. Your experience matters. Here are 11 ways to become an excellent customer service professional: 1. | Read 41-60 Reviews out of 241 There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. It does seem that there are other members who have also not been refunded. !Poor service. Friendly staff always happy to help. The evening staff are very welcoming and friendlly. Date of experience: 19 February 2018 Verification can help ensure real people write reviews about real companies. All rights reserved. If you like swimming, prepare to be hugely disappointed! 4/ Told on joining in November I could freeze my membership free of charge for the summer. not enough space for stretching n exercise. The changing rooms are always clean and the same for the showers! | Read 41-60 Reviews out of 258 I paid for a year membership and at that point had several months left. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Join the 248 people who've already contributed. because of this I was able to cancel my contract. The pool is excellent. They've also had bad reports in the paper. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. We use dedicated people and clever technology to safeguard our platform. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. God forbid you request to leave is apparently impossible! Needs improving but here is hoping it gets there! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 Anyone can write a Trustpilot review. Dreadful management of memberships Id avoid this company and invest elsewhere! They definitely make it difficult to contact them through their website. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Needs airing conditioning throughout the gym. The money left my account and from that date I have never heard anything from them. The showers and changing rooms are always clean and warm. townhomes for rent in pg county. Anyone can write a Trustpilot review. beyond me , they have sullied their name. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Contact Us - truGym Your experience matters. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Verification can help ensure real people write reviews about real companies. Cancelled after one year membership. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I tried to speak to the gym they said there was nothing they could do. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. How many stars would you give TruGym? Head office failed to respond to emails! I signed up back in August, waiting absolutely ages for it to open. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. as a regular memeber of this gym i feel it as it is my responsibility. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. From my experience and many others on the web they dont respond. No on-duty lifeguard (is this actually legal!!!). Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. False advertising! And the price is ok.Over all not impressed with the gym at all. why would you not notify any body ? The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I joined truGym last week in Maidstone. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I would not recommend this gym to anyone. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? When it comes to growing a business, reputation is everything. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. We'll then contact Harlands on your behalf to get this resolved. It goes against our guidelines to offer incentives for reviews. The day before, my payment had been taken. Verification can help ensure real people write reviews about real companies. !Poor service. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 Very clean and covid compliant. Be friendly. Join the 244 people who've already contributed. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Join the 270 people who've already contributed. It was ideal as there is a Friday class at 5:30. Pool full of screaming kids. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fuming to be honest. I was paying double on a different gym and was always having problems but this is miles better. 0 star! The branch (Chatham) don't even answer my emails now! there are no fitness classes like totally shredded in the evening. DEFINITELY AVOID TruGym and Harlands. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Awful!!! Your experience matters. I appreciate that it is a budget gym and the range of equipment is adequate. In the meantime, they have been taking money out of my account. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. No contract options, student memberships, corporate offers, or pay for the year up front. Completely recommend this gym for any women that are looking for a great gym for good value for money. Your experience matters. This resulted in TruGym blocking me me on twitter. Correction: non-existent customer service. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. why would you not notify any body ? | Read 21-40 Reviews out of 264 Good equipment. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Published on: January 2, 2023. Awful!!! The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. It goes against our guidelines to offer incentives for reviews. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Do you agree with TruGym's TrustScore? The staff are always so friendly, helpful and encouraging when you need it the most. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Don't join this gym. They now refuse to refund monies taken. Very clean with a good atmosphere and equiptment maintained to high levels. Companies can ask for reviews via automatic invitations. As far as I'm aware non of the members have received refunds on their memberships either.
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