As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. This charge is in addition to the amount originally paid for the tickets. Including any such items constitutes a material breach of these terms and conditions. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Does Viagogo pay their employees well? Viagogo is a secondary ticketing site. 7.2 Copyright. We do not allow any commercial relationship to affect our editorial independence. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. The tickets were sold in October for 180, but so far I have not seen the money. If you click on them we may earn a small commission. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. viagogo Pay & benefits reviews Review this company. M.B, via email. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Such notice shall be deemed given one business day after the email is sent. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. This does not affect our editorial independence. Contact your bank or credit card company to verify the authorisation of payment to viagogo. What a load of shit, this site needs to GO. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Here is what happened. By using our Site, You agree to accept this Agreement. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Pay by PayPal, a free service to pay online without sharing your financial information. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Event dates, times, venues and subject matter, which are listed on the ticket, may change. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. 2.4 Listing. Pay by PayPal, a free service to pay online without sharing your financial information. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Can you help me find out what has happened here? the particular seat or standing area your ticket is for, including the block of seats and row number. You will need a username and password to access the Site and use the Services. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 6.9 Change or Suspension of Site. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. You may also file for a claim if your tickets are invalid or not accepted at the venue. Almost all retailers now have an option to 'save this card for faster check-out next time'. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . 1.4 Modification. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. How do I delete my listing? 6.7 Third Party Information. PREAMBLE Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Apparently not. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. 5.2 Violations, Termination and Suspension. . Contact your bank or credit card company to verify the authorisation of payment to viagogo. For American Express this is the 4 numbers on the front, right hand side of your card. During this time, the Site will be temporarily unavailable. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. It can happen on any website where payments are taken. How do I change the email address on my account? A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. 2.8 Work-life balance. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Your experience can help others make better choices. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. All sales and bids are final. How can I change my bank details for my resale order? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. See all 12 articles. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. City and Colour Concert Tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. If you can't make the rescheduled date, then you're entitled to a full refund. 3.1 Accurate Descriptions. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. How do I edit my listing? How to spot a fake, fraudulent or scam website. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Additional information can be found in our FAQs and on the ticket details pages. We are no longer accepting comments on this article. Like. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Ireland 39 reviews. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Viagogo says it does this but takes no other steps to prevent the practice. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Report. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. To open a dispute: 1.Log in to your PayPal account. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. In April the Competition and Markets Authority (CMA) threatened it with legal action for. 2.15 Claims under the viagogo Guarantee. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. The tickets will be stored in one of these third-party sites. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) 2.7 Payment Authorization. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. These steps apply to Personal accounts. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Sellers should use our automated online confirmation process. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. How do I edit my listing? We do not control the information provided by other users which is made available through the Site. Join the 36,151 people who've already reviewed viagogo. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? After you raised a dispute did paypal stop or refund deduction from card? The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The concert was due to happen in 2020, but was rescheduled several times due to Covid. I entered the incorrect email when registering, how do I change it? Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? the price it is sold for on the primary market). The ticket seller is responsible for giving you a refund for tickets to a cancelled event. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. So its not int he sellers interest to sell fakes or not actually have the ticket. Learn how. 3.1 Accurate Descriptions. 0. 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Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Is commercial property a great value investing opportunity? This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Limerick, County Limerick 35 reviews; The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Did you find this answer helpful? Pay by credit . The comments below have not been moderated. Affiliate links: If you take out a product This is Money may earn a commission. If You do not qualify, do not use the Services. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Viagogo Won't pay me for my sold tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Ticket listings are a representation of actual seat location. 3.3 Laws and Regulations. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. You'll need to call your local bank to see if they cash out I bonds and their requirements for . For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Best Shopping Deals In the know quiz Don McLean Concert Tickets. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 6.5 Tax Indemnity. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. 2. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. This website is legit and very popular in selling tickets for all kinds of events. 2.14 Substituted Seat Locations. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. This will be deducted from your next payment. 2.1 Requirements. Can I deliver the tickets using a different delivery method? Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Location. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 6.6 No Agency. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. What ticket resellers must do I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. You are viewing the PayPal Community Archives. By browsing this website, you consent to the use of cookies.
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