wisecars cancellation

you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. The permit you may need depends on which country youre visitingand how long youre staying. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Experience right now is good only just booked will have to wait to see when I pick up the car. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Only persons listed as drivers on the Car Rental Agreement can drive the car. If your additional driver is under 30 or over 65, please check your car's terms and conditions. There rating is probably false and it never mentioned a basic passage. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. In that case, please contact your bank for additional details. It is highly recommended to call the police even for the smallest of damages. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor It said and I'll recap ,"NOTHING more to pay ". Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. You may also add additional drivers at the rental counter when you pick up your car. Expired or provisional licences will not be accepted. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. 8 Feb 2023. Amendments can only be made up to 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Wisecars falsely advertised vehicles for rental on their website. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Please read the following to know what is included/excluded in our coverage offers. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. 2023 Wisecars. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. 2023 Trustpilot, Inc. All rights reserved. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Read Customer Service Reviews of www.wisecars.com - Trustpilot It might take your bank extra time to settle the amount. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. You may need an international driving permit (IDP) to drive in some countries. My trip to NZ had to be cancelled due to the cyclone that hit the area. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Trustindex ltal hitelestve. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Alternatively, just sign in or register using your Google or Facebook account. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Email: cancellations@wisefandi.com Fax: In that case, special cancellation terms are presented during booking. Wisecars will not sell or rent any personally identifiable information. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. It is entirely up to the Car Rental Company whether they decide to do so or not. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. All rights reserved. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company must give its consent to repairs and replacements. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. This one doesn't really need an explanation. When you return your car, the car rental company will check it, and charge you for any damages. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Just scroll down to the bottom of this page and create a support ticket. You will find the telephone number in the Car Rental Agreement. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Click on Menu "Subscriptions". www.wisecars.com. Please note, making a new booking may result in the change of the Car Rental Company. Read Customer Service Reviews of www.wisecars.com - Trustpilot We do not delete personal data on the request of a third party. Get our top coupon codes directly to your inbox. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Your browser settings can be set to inform you before receiving a Cookie. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Even worse, they've created hundreds of fake 'good' reviews to fool people. Your voucher is normally issued 48 hours before the pick-up time. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars does not own or operate any Car Rental Companies. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars Reviews Manage Bookings Online - Wisecars - Wisecars If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Their cancellation policy is flexible and their customer support seemed quick and very helpful. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Powered by, We use cookies to give you the best experience. Keep copies of all relevant documentation you are asked to complete. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Amendments can only be made up to 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. All related documentation must be kept if an insurance claim is submitted. Wisecars will not sell or rent any personally identifiable information. So far I have found the experience of renting a car on this site to be very easy. Never ever use Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. Your browser settings can be set to inform you before receiving a Cookie. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. In most locations, the minimum renting age is 21 years. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Seamless booking experience and great price compared to all other websites. You will have to leave a deposit for the fuel. You will find the telephone number in the Car Rental Agreement. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Wisecars does not own any physical locations or offices. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. When you rent a car, you will usually need deductiblecoverage. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Please note, we only delete personal data on the request of the individual. I had questions about requirements of car insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. ONWise users may obtain an online cancellation quote through our contract administration platform. When picking up the car, every driver must present their licence. Please keep in mind that any changes that you make to your booking will probably change the rental price. There are too much additional insurances taxes etc. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Excellent! Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. You have a guaranteed booking with us and with one of our trusted premium suppliers. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars falsely advertised vehicles for rental on their website. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Alternatively, just sign in or register using your Google or Facebook account. All persons driving the vehicle must be in possession of their driving license at all times. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Consider the cancellation policy. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber Powered by, We use cookies to give you the best experience. The car rental company will charge you for the additional driver for the whole time that you have the car. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars will process your cancellation refunds in 7 days. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. No way has this company got 4.5stars. Powered by. Manage Bookings Online - Wisecars - Wisecars Great service! In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars customer support is available 24/7. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you do not agree with any part of them, you must not proceed with your booking. We used in October 2022. It was very easy to make reservation and booked a rental car in a few minutes. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars is an online vehicle rental broker. The price is at end only a quarter of thee rate! Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. So you can bag the best deal with total flexibility to change your plans if you need to. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars (collectively we, our, and us) is an international vehicle rental broker. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If not, you will need to purchase the cover at the car rental company counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please note, making a new booking may result in the change of the Car Rental Company. Keep copies of all relevant documentation you are asked to complete. I will give you a five star rating. The Car Rental Company must give its consent to repairs and replacements. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package.

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