ebay seller doesn t accept returns

I appreciate it. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Buyer's expect returns. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. This is a good option for low-value items. On the next page you'll see the refund amount. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. The seller claims the item is not compatible with his mobile device. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. On the next page you'll see the refund amount. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. See Exclusions and special coverage. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Whether you need to accept the return depends on their reason for opening the return. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Create a list of items the rule applies to. This can be useful when the buyer isn't completely satisfied with their purchase. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Buyers can always submit a return request, even if your returns policy says you don't accept returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Keep in mind that some returns can remain open for up to 35 business days. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. A dialogue will open as you type your search terms. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Select the applicable selling categories. Returns not accepted is outdated online. It fixes posts like this one more often than it breaks them. You are not allowed now to dispute a not as described return. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Tip If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Now I just have to hope he actually sends back the keyboard instead of bricks. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Create an account to follow your favorite communities and start taking part in conversations. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the item is returned used or damaged, you may qualify to issue a partial refund. Ebay has a 30 day money back guarantee that is available on most all items sold here. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. [CDATA[ Thank you very much for your help! So they can make it sound as the 23 days was trying to help you. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. What's the point of "returns not accepted" ? : r/Ebay - reddit Open a Disput. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. 04-18-2022 The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. See Evidence of successful delivery to the authenticator below. However, sellers cannot refuse REFUNDS. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. That decision is for him to be allowed to return it. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If a seller loses a chargeback they may be eligible for payment dispute seller protections. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . document.write (document.charset ? Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Select your reason for the return. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. Choose the item above to start resolving a return. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If we're asked to step in to help, we may ask the buyer to return the item to you. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Sellers are required to deliver the item as it was described in the listing. You probably won't win, but if you don't call, the chance of you winning is ZERO. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Select your carrier and enter the tracking number. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. They also state that they cant guarantee the condition of the item being returned. The buyer requests a return in their My eBay and you'll be notified by email. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If we're asked to step in to help, we may ask the buyer to return the item to you. No support for sellers in these cases. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Learn more about our. You are not alone. It may only be used to recoup losses when an item is returned used or damaged. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. When a buyer opens a return request the funds related to the sale may be put on hold. You can also open your Returns dashboard and select View return details from beside the case. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Fill in the total refund amount (s) and the return reasons. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. [CDATA[ If the customer wants to return your item bad enough regardless of the real reason for the return. Evidence of successful delivery to the authenticator You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Enter a Return Merchandise Authorization number, if you use them. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. We've outlined yourresponse options below. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. You can see it on the listing if it qualifies. Should I wait for the seller to contact me? eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. @missjen316 wrote: Fit issues are not covered by the MBGs. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. What in the actully insanity is this? I'm done with Ebay. View basket for details. I feel that I am being totally screwed. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. How to issue a partial refund after the item is returned. See our page on. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? The item was shipped and confirmed as delivered. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. I report him immediately and call CSR. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Otherwise you can consider this closed - nothing more for you to do. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. This is a good option for low-value items. You can choose whether to accept returns if a buyer changes their mind about a purchase. Give a full refund The buyer will receive a full refund, and they'll keep the item. Enter the amount you wish to offer the buyer. Extortion is now excusable as long as buyer mails you back anything including a brick. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. You don't accept returns in your policy and the buyer changed their mind about a purchase. See ourpartial refund guidelines. a part of. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Coverage, eligibility requirements, and exclusions. 01:47 PM There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Withdrawals may be covered separately by the eBay vault. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Annoying isnt it. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. You can also use this option if you want to offer to let them exchange the item. Enter the amount you wish to offer the buyer. You don't accept returns in your policy, and the buyer changed their mind about a purchase. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. It may only be used to recoup losses when an item is returned used or damaged. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? When a seller opts to 'not accept returns' it can be a benefit to buyers. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. if (document.mmm_fo) document.write ("&mmm_fo=1"); See our seller protection policy to find out how to qualify to give a partial refund. Both buyers and sellers must meet all applicable return requirements. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. All you had to do was call eBay and it was done. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. We'll then ask the buyer to post the item back to you within 10 business days. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Some purchases inspected under Authenticity Guarantee are considered final sale. On our second correspondence the buyer replied, "unfortunately doesn't work for me. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. You can also find more information in our full article below. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. How to accept a return when the buyer changed their mind about a purchase. Whether you need to accept the return depends on their reason for opening the return. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. The above applies whether or not a seller accepts returns. Now, even clear cases of buyer's remorse are allowed to return. Per the seller's return policy in the listing If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Select the percent you want to deduct from the refund amount. This is something that all eBay seller should know. Tip What if any recourse do I have in this situation. '&charset='+document.characterSet : '')); For more information about buying and selling internationally, please see our policies on International selling and International trading. Read our most popular questions and answers about handling return requests from your buyers. How to go about returning an item when a seller doesn't accept returns? As you may already know or will find out after watching this . eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. I have a chrome plugin that replaces buyer with seller and seller with buyer. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. document.write ("<\/scr"+"ipt>"); How do people alwats confuse this. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help.

Jp Morgan Healthcare Investment Banking Wso, Articles E